Frequently Asked Questions

Despite on our home and price list page we've mentioned we require a starting order quantity of at least 5 shirts, for t-shirts in white, it's still possible with a lower MOQ due to they're easier, more cost efficient, have a lower start up cost, etc:

• Pretreated t-shirts in white: Minimum 3 shirts
• Non-pretreated t-shirts in white: Minimum 2 shirts
• T-shirts in non-white: Minimum 5 shirts due to the time and other overhead to start up the machines

These minimums help us manage the setup time and overhead costs for different printing processes, ensuring we can maintain our print quality, service and competitive pricing.

• PNG (transparent background recommended)
• JPG/JPEG
• BMP

For best results, use high-resolution images (300 DPI or higher).

DTG (Direct-to-Garment) printing is a modern digital printing method that prints designs directly onto fabric using specialized inkjet technology.

Key Benefits:

• High Details: Produces vibrant colors and fine detail reproduction
• Softer Feel: Ink integrates into fabric fibers, maintaining shirt's softness
• Low MOQ: Ideal for smaller quantities due to a faster start up process
• Complex Designs: Can handles gradients, detailed artwork and photos in full colour
• Quick Turnaround: Faster than traditional screen printing for small orders

How It Works:

1. Your design measured to scale with the t-shirt's size and is processed through specialized software
2. A pretreatment and heatpress process is required (only for pretreated t-shirts in white or t-shirts in non-white)
3. The t-shirt position onto the DTG printer and measured for allignment
4. DTG colour and DuPont opaque inks are printed directly onto the fabric
5. The shirt is heat-cured through a tunnel dryer to set the ink permanently

DTG printing is ideal for custom designs, small batches, and when you want professional-quality results with lower minimum order requirements.

While DTG printing offers many benefits, there are some considerations to keep in mind:

Potential Limitations:

• Cost for T-Shirts in Non-White: Due to t-shirts in non-white will require more pretreat and a consume a lot of DuPont ink, the material and overhead cost makes them not suitable for large order quantities
• Print Stability for Dark Shirts: Poor pretreatment on dark or vivid colored shirts can affect the quality of the DTG printed design
• Fabric Compatibility: Requires fabric to be made of at lesat 90% cotton for optimal quality
• Laundry Care Require: Needs to be wash with only cold / cool water with the shirt turned inside out and hang dry or low-heat tumble in order to preserve the quality of the DTG print
• Colour Limitations: Can not create metallic tones or fully replicate some neon / super vivid colours in the light spectrum (e.g. What we see on the monitor)

Comparison of color ranges that different systems can display

Best Practices:

• Choose high-resolution designs (300 DPI minimum)
• Consider shirt color when designing (white or lighter colours will yield better print quality than dark or vivid colour shirts)
• Follow proper laundry instructions to maintain print quality

For best DTG printing results, we recommend the following image specifications:

Minimum Requirements:

• Resolution: 300 DPI minimum at actual print size
• File Format: PNG, JPG, or JPEG (PNG preferred for transparent backgrounds)
• Color Mode: RGB color mode
• File Size: Under 50MB for optimal processing

Recommended Specifications:

• Resolution: 300-600 DPI for sharp, professional results
• Design Size: For designs that covers the across the chest, we recommend setting around between 10" - 12" wide on our design tool depending on how solid or how hallow / faint the edge of the image is.
• Image Quality: Avoid image that are too dark and lack contrast due to the gloss from the DTG print can potentially outshine the details of the image

Design Tips:

• Please submit your design only once through our online tool and we'll handle the sizing; You don't need to submit the same design at different measurement for different t-shirt size - we'll rescale your design to maintain proper proportions across all t-shirt sizes. Typically, we use one design size for larger sizes (L/XL), another for smaller sizes (S/M) and another for youth size (YS/YXS), but we can also use a single fixed size for all shirts if you prefer (recommended for group photos to create uniform visual consistency).
• Use high-resolution images and verify they appear crisp when viewed at actual print size or larger on your screen
• Best to use high-resolution photos to produce excellent results with DTG printing and vector files for logos if available
• Our design tool exports at 1200 DPI for optimal print quality and automatically adjusts to 800 DPI or 600 DPI if needed to stay within the export 50MB file size limit

• Classic colours: White, Black, Navy, Sports Gray
• Common colours: Red, Royal Blue, Irish Green, Daisy Yellow, Purple, Light Pink
• Specific colours: Carolina Blue, Azalea, Military Green, Sapphire Blue, Gold
• Additional colours can be special ordered from the supplier, please note there'll be a delivery cost depending on what the supplier charges, for bulk orders of shirts our supplier offers free delivery

Available T-Shirt Colors:

White

Black

Navy

Sports Gray

Red

Royal Blue

Irish Green

Daisy Yellow

Purple

Light Pink

Carolina Blue

Azalea

Military Green

Sapphire Blue

Gold

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• Adult: S, M, L, XL, 2XL
• Youth: XS, S, M, L, XL
• Toddler: 2T, 3T
• Additional sizes can be special ordered from the supplier, please note there'll be a delivery cost depending on what the supplier charges

Size Chart:

• Non-pretreated t-shirts in white: Within 3 working days
• Pretreated t-shirts in white: 2 to 4 working days
• T-shirts in non-white: 3 to 6 working days
• Rush orders available for an additional fee

Completed orders are delivered within the same working day.

Non-pretreated t-shirts in white:

• Standard white cotton t-shirts without any special coating
• More affordable option
• Best suited for simple designs or with mono-tone colour
• Faster production time (within 3 working days)

Pretreated t-shirts in white:

• White t-shirts with a special pretreatment solution applied
• Enhanced print quality, vibrancy and better wash durability
• Better for complex designs with gradients and fine details
• Slightly longer production time (2 to 4 working days)
• Additional cost: +$3 - $4 per shirt

We'll recommend the best option based on your specific design during the quote process.

In the slide shows are some of the t-shirts we've DTG printed before (most are test prints or samples).

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To ensure your DTG prints last as long as possible, please follow these care instructions:

• Turn inside out before washing or drying in the laundry machines to protect the DTG print
• Wash in cold water - no more than 30°C or best with lower temperatures
• Use mild detergent - avoid bleach or fabric softeners
• Gentle cycle - avoid heavy agitation
• Air dry when possible - if tumble dried, low heat is recommended and the shirt must be turned inside out
• Iron inside out if needed, avoiding direct contact with the print

Following these instructions will help maintain print quality and extend the life of your custom t-shirt.

Yes, we can print on various garments side from t-shirts but we'll need to order them from our supplier:

• Long sleeve shirts - Cotton or cotton blends
• Hoodies and sweatshirts - Cotton or cotton/polyester blends (can only print on white or light colour)
• Tank tops - Cotton materials

Requirements:

• Garments must be at least 90% cotton for optimal DTG printing quality
• Ordering from the supplier will require additional delivery time and costs a basic delivery fee (close to $10)
• Pricing varies based on garment type and complexity

Please email us (info@cloud9tshirt.com) with your specific garment requests for availability and pricing details.

Yes, we offer sublimation on white polyester shirts, which provides exceptional results for the right designs.

Sublimation on White Polyester:

• Vibrant Colors: Sublimation produces incredibly bright, vivid colors that become part of the fabric
• Permanent Print: The design won't crack, peel, or fade as it's integrated into the polyester fibers
• Soft Feel: No texture or thickness added to the shirt - the print feels like part of the fabric
• Durability: Excellent wash resistance with proper care
• Photo Quality: Perfect for photographic designs and complex gradients

Important Requirements:

• White Polyester Only: Sublimation works exclusively on white polyester garments only
• 100% Polyester: Best results require 100% polyester fabric content
• Very Light-Colour Polyester: Due to sublimation gas-dye are transparent, images consisting with only dark colours are still possible too, but transparent areas will show the shirt's colour underneath

Why Sublimation vs DTG on Polyester:

• Better Adhesion: DTG inks don't bond as effectively to synthetic polyester fibers
• Color Vibrancy: Sublimation dyes produce more saturated colors on polyester
• Longevity: Sublimated designs last longer through washing and wear

Important: Please ensure you have the rights to use any images, logos, or artwork you upload.

• E-Transfer / EMT
• Cash
• PayPal (2% transaction fee)

Please note due to our store policies we'll require the payment as an order confirmation and to prepare and start the print job.

Please understand due to the t-shirts are personalize goods, we won't be able to offer a customer satisfation guarantee policy unless it involves one of the following factors listed below:

• Manufacturing defects: If there are noticable issues with the print quality or the shirt itself
• An error on our end: If we have printed the wrong design, color, or size
• Damaged items: If the item arrives damaged due to shipping or packaging related

For a return or exchange:

1. Please contact us within 7 days of delivery
2. Provide photos of the issue
3. We'll try our best to assess and arrange a replacement, refund or an alternative solution

For any concerns about your order, please contact us at info@cloud9tshirt.com and we'll work to resolve the issue.

Yes, we offer free delivery outside of the Markham area too for large and bulk orders. For medium or a smaller order we still deliver within the GTA but there'll be a small delivery fee depending on the travel distance.

• Email: info@cloud9tshirt.com
• Phone: 647 822 3717
• Address: 951 Denison St Unit 9, Markham, ON L3R 3W9
• Hours: Mon - Fri, 10AM to 4PM

Due to and since the COVID pandemic, our opening time have been changed to flexi-hours and take all order remotely through email or our t-shirt design tool. Please note we don't have walk-in service anymore and have change into a local e-commerce like print shop.